A few months ago I wrote to you to tell you about our visit to one of your 'restaurants'. You very kindly sent us a £15 voucher for to go towards our next visit, which was OK.
Well, call me stupid but against my better judgement we have just been back again. Now I can see that you're clever. When people - in this case me, my youngest daughter and her friend - come out of the cinema and they're hungry and they can see a Pizza Hut right next door then it'll take a very strong person to physically wrench the children away from the door handle to your place. So in we went.
First of all, we stood by the 'Please wait to be seated' sign for about 5 minutes, while the staff worked hard at avoiding our eye contact. I can't say I blamed them though as the place was heaving and I could only spot 5 waiting staff. Not enough. So, we decided to find our own seats, where we sat for another 10 minutes before being asked who was serving us. That would be no-one then? By this time the children were threatening to gnaw their own arms off so leaving wasn't an option.
Finally our order was taken. Incorrect order arrived. Drinks order didn't arrive. Incorrect drinks arrived. Correct food arrived but missing a couple of items. Correct drinks arrived. Our request for parmesan cheese was met by a look of exasperation and the comment "I've been looking for it all day but haven't seen it." I imagine a small feral parmesan scurrying between tables to avoid capture.
We start playing a game called Who Can Catch the Eye of the Waitress? which was hard because we were dealing with experts here. I mean these guys are so busy that making eye contact with customers must be the kiss of death, because it means they have been acknowledged and expect attention.
Eventually, after what seemed like decades the ice-cream arrived for the girls. But not the spoons. Of course not, that would be too obvious. Smallest daughter had to run and accost one of the waiting staff for spoons, which still resulted in a 5 minute wait.
I know I said last time that we wouldn't be going into one of your Huts again, but this time I really, really mean it. I was going to complain to you again, but after paying the bill and going home I looked at the receipt and suddenly felt better. I had been given our bill but it was missing a couple of items.
A Former Customer